Best Auto Repair, Evansville

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Auto Insurance FAQs

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat Appointment Only
  • Sun Closed

Auto Insurance FAQs

Auto Insurance FAQs

Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.

Will the insurance company guarantee your work?

We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.

Who pays for repairs?

It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.

Do I have to accept the insurance company's appraisal of damage?

No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.

Do I have the right to a rental car?

If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company. If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.

Who do I call to file a claim?

Reach out to your agent or insurance provider. If someone else is liable for your damages, it's essential to also get in touch with their insurance agent or company. The assigned adjuster will then guide you on any further necessary actions.

What does my policy require me to do after an accident?

Inform your insurance provider about the accident's details, including the time, location, and circumstances of the incident. Provide the names and addresses of individuals injured in the accident as well as any potential witnesses. Collaborate fully with the investigation process. Lastly, acquire or grant authorization for your insurance company to secure necessary documents, medical records, and relevant information.

Want more information on your rights? To make an appointment, call us at 812-423-8204 or make an appointment online!

What People Say About Us

  • , 08/05/2022

    If you are thinking there are no more service centers that will repair your vehicle expertly and honestly, think again. I ran into some "story tellers" her in Evansville in all this. So, when I brought in my car to have its transmission rebuilt, I thought it would not end well. The McCullough people looked at the problem, kept me updated and brought the car back from the dead. I only wish every place in Evansville had the same integrity and professionalism as McCullough has. Don't waste your time hearing the hooey the other places will throw you. Do yourself a favor and start with McCullough.

  • Friendly and knowledgeable staff. Are willing to take time to help you understand your vehicle and parts. Locally owned and operated.

  • reviewicon

    The mechanics are very knowledgeable and do a great job. They have done a lot of work for me and have always do great work. Highly recommended.

  • reviewicon

    Fast and courteous service.

Call us for service: 812-423-8204

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